Responsible Gaming Policy

At nationalcasino.one, we are committed to providing a safe, fair, and responsible online gaming environment for all players in Australia. Gambling can be an enjoyable form of entertainment when approached responsibly. However, we recognise that, for some individuals, gambling may lead to financial and emotional harm.

Gambling should always be:

• A form of leisure and entertainment only
• Never viewed as a source of income or financial strategy
• Never used as a way to recover debts or solve financial problems

If you ever feel that your gambling is no longer fun, or that you are losing control, we strongly encourage you to take immediate steps using the tools described below and, where appropriate, to seek professional help.

1. Our Commitment to Responsible Gaming

We are committed to:

• Promoting responsible gaming practices for all Australian players
• Providing clear, accessible tools to help you manage your gambling
• Offering effective self-exclusion and cooling-off mechanisms
• Supporting harm minimisation and early detection of problematic behaviour
• Protecting minors and vulnerable persons from gambling-related harm
• Providing links and contacts to professional support organisations

We encourage you to regularly review your gaming behaviour. Ask yourself:

• Do I gamble more than I can afford to lose?
• Do I gamble to escape problems or negative emotions?
• Do I ever chase losses with additional bets?
• Has gambling affected my relationships, work, or financial stability?

If the answer to any of these questions may be “yes,” we recommend you use our responsible gaming tools and seek support.

2. Personal Limits: Tools to Stay in Control

The Personal Limits feature at nationalcasino.one allows you to proactively manage and control your gambling activities. These tools are available within your account settings under the “Personal Limits” or “Responsible Gaming” section.

You can set, review, and adjust your limits at any time. These limits are designed to:

• Help you maintain control over your gambling spend and time
• Reduce the risk of impulsive decisions and excessive losses
• Support sustainable and responsible gaming behaviour

Adjusting Your Limits

To modify your limits:

1. Log in to your nationalcasino.one account.
2. Navigate to My Account > Personal Limits / Responsible Gaming.
3. Select the type of limit you wish to set or change.
4. Choose your preferred values and confirm.

Important:

• Decreasing limits (e.g., lowering your deposit limit) will take effect immediately, reflecting your wish to strengthen control.
• Increasing limits (e.g., raising your deposit or loss limit) will be subject to a cooling-off period (delay) before the higher limit is applied. This delay is intentional and designed to prevent rash or impulsive decisions during periods of heightened emotion or frustration.

If you need any assistance in setting or understanding your personal limits, please contact [email protected].

3. Types of Limits Available

3.1 Deposit Limit

A Deposit Limit allows you to restrict the total amount of money you can deposit into your nationalcasino.one account within a defined period.

You can set:

• Daily Deposit Limit
• Weekly Deposit Limit
• Monthly Deposit Limit

Once your deposit limit is reached within the chosen time frame, you will not be able to deposit further funds until the period resets.

Key points:

• Deposit limits help you control the amount of money you are willing to risk within a specific time period.
• Decreases to your deposit limit take effect immediately.
• Increases to your deposit limit are subject to a cooling-off period, to prevent impulsive funding decisions.

3.2 Loss Limit

A Loss Limit sets the maximum net amount you are prepared to lose over a defined period. This limit is calculated based on your initial deposit amount, not including any subsequent winnings.

You can set:

• Daily Loss Limit
• Weekly Loss Limit
• Monthly Loss Limit

Important clarification:

• A loss limit is based on net losses: the difference between your total deposits and withdrawals/balances over the period.
• Winnings are not included when calculating whether your loss limit has been reached.
• Once your set loss limit is reached for the relevant period, you will be prevented from placing further wagers until the period resets.

Loss limits help you avoid excessive financial harm by defining in advance how much money you are prepared to risk losing.

3.3 Wager Limit

A Wager Limit (also known as a betting or stakes limit) controls the total amount you can wager over a given time frame, regardless of whether bets win or lose.

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

How it works:

• Every bet you place contributes to your wager total for the period.
• Once your cumulative wagers reach the set limit, you will not be able to place additional bets until the period renews.
• This helps manage overall betting activity, even when you experience a run of wins.

Wager limits are particularly useful if you enjoy frequent betting but want to set a firm maximum on your total stakes.

3.4 Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a temporary break from gambling for a chosen period, while still retaining access to your account for withdrawals.

Available Cooling-Off periods may include:

• 1 day
• 3 days
• 1 week
• 1 month
• 3 months
• Up to 6 months

During an active Cooling-Off period:

• You cannot:
  • Place bets or participate in any games
  • Make new deposits
  • Receive promotional offers or marketing communications from us (to the extent technically practicable)
• You can:
  • Log in to access your account information
  • Request and process withdrawals of any remaining balance

A Cooling-Off period is suitable if you feel you need some time away from gambling to reassess your behaviour, but are not yet ready to commit to a longer-term self-exclusion.

3.5 Self-Exclusion Limit

Self-Exclusion is a more serious and formal measure for individuals who recognise that they have lost control over their gambling or are at high risk of harm.

When you activate a Self-Exclusion Limit:

• Your account will be disabled for the chosen exclusion period.
• You will be unable to:
  • Log into your account
  • Place bets or play games
  • Deposit funds
  • Receive marketing or promotional materials, to the best of our technical ability
• You will be able to:
  • Contact customer support to request withdrawals of any remaining real-money balance (subject to standard verification and withdrawal processes)

Self-Exclusion periods may be:

• Fixed-term (e.g., 6 months, 1 year, 5 years)
• In some cases, indefinite, subject to our policies and applicable Australian regulations

During a self-exclusion period, you should not attempt to open new accounts with us. Where we identify such attempts, we will take steps to close the accounts and, where appropriate, return remaining funds (subject to identity and security checks).

Self-exclusion is a significant step and is strongly recommended if:

• You feel unable to control your gambling behaviour
• Gambling is affecting your financial security or mental health
• Friends or family are expressing concern about your gambling

3.6 Self-Exclusion by Request (Manual Account Blocking)

In addition to automated self-exclusion tools, you may also request manual self-exclusion by contacting us directly.

To initiate this:

• Send an email to [email protected] clearly stating:
  • Your full name
  • Registered email address
  • Username (if applicable)
  • Your request for self-exclusion
  • The desired period of exclusion (definite or indefinite)

Upon receiving your request:

1. Our support team will verify your identity and account details for security.
2. Your account will be blocked for the requested period, or for an indefinite time if specified.
3. Access to games, deposits, and betting will be disabled.

Handling of Remaining Funds:

• Any remaining real-money balance in your account, subject to our terms and conditions and verification requirements, may be:
  • Returned to you via your registered payment method; or
  • Otherwise handled in accordance with applicable regulations and our responsible gaming policies.
• Bonus funds or promotional balances may be forfeited, in accordance with our standard bonus terms and conditions.

Please note that, depending on our policies and regulatory requirements, self-exclusion may be irreversible for the duration of the exclusion period. Requests to re-open accounts may be subject to strict review and additional cooling-off periods, and may not be granted.

4. External Help & Support

If you believe your gambling has become problematic, we strongly encourage you to seek help from independent organisations that specialise in gambling addiction and support, in addition to using the tools provided by nationalcasino.one.

The following services can provide confidential advice, counselling, and support:

• Gambling Help Online (Australia)
  Website: https://www.gamblinghelponline.org.au
  Provides free, confidential support, live counselling, and resources for Australians affected by gambling.

• Lifeline Australia
  Website: https://www.lifeline.org.au
  Phone: 13 11 14
  Offers crisis support and suicide prevention services, including for those experiencing gambling-related distress.

• Gamblers Anonymous
  Website: https://www.gamblersanonymous.org
  A fellowship of men and women who share their experiences, strength, and hope to help each other recover from problem gambling.

• GamCare
  Website: https://www.gamcare.org.uk
  Provides information, advice, and support for problem gamblers and their families (internationally accessible resources).

• Gambling Therapy
  Website: https://www.gamblingtherapy.org
  Offers online support and counselling for problem gamblers and their loved ones worldwide.

If you are in immediate danger or severe distress, please contact 000 (emergency services in Australia) or reach out to a local crisis support service.

5. Protection of Minors

Gambling services at nationalcasino.one are strictly restricted to persons aged 18 years or over. We do not allow, and actively work to prevent, minors from accessing our platform.

5.1 Age Verification (KYC)

As part of our Know Your Customer (KYC) and identity verification procedures, we may require you to provide documentation to verify:

• Your age (18+)
• Your identity
• Your residential address

Appropriate documents may include:

• A valid passport
• A government-issued photo ID (e.g., driver licence)
• Recent utility bills or bank statements showing your address

If we become aware that a registered account belongs to a minor:

• The account will be immediately closed.
• All transactions may be cancelled, and any winnings forfeited.
• Where appropriate, the matter may be reported to relevant authorities.

5.2 Advice for Parents and Guardians

If you share devices with minors or are concerned that they may attempt to access gambling websites, we recommend taking the following measures:

• Do not save login details or passwords on shared devices.
• Always log out of your nationalcasino.one account after use.
• Use child protection and content-filtering software to restrict access to gambling-related sites.

Examples of filtering and parental control software include:

• Net Nanny – https://www.netnanny.com
  Provides web filtering, time controls, and monitoring features.

• CyberPatrol – (historical provider; similar solutions now include)

  • Qustodio – https://www.qustodio.com
  • Kaspersky Safe Kids – https://www.kaspersky.com/safe-kids

You can configure these tools to block gambling content and restrict access to specific websites.

If you suspect that a minor has gained access to an account on our site, please contact us immediately at [email protected] so we can take appropriate action.

6. Final Considerations

At nationalcasino.one, responsible gaming is a shared responsibility:

• We provide tools, information, and support to promote safer play.
• You are encouraged to use these tools, set realistic limits, and seek help if needed.

Please remember:

• Never gamble with money you cannot afford to lose.
• Never use gambling to cope with stress, depression, or other personal problems.
• Always treat gambling as entertainment, not as a way to make money or recover losses.

If you have any questions about this Responsible Gaming Policy, or if you need assistance setting limits, activating a cooling-off period, or requesting self-exclusion, please contact our support team at [email protected].